Lost Property Service.
If you lose something on the train or at the station, we may find it – or some honest citizen may hand it in. You can report the loss via the Internet, by telephone, or at any ticket office. If the item is found, a reclaim fee will be charged.
Reporting a loss.
Reporting a loss via the Internet costs you nothing. However, if you report a loss to Rail Service 0900 300 300 (CHF 1.19/min. from the Swiss fixed-line network) or at a ticket counter, you will be charged CHF 15 for this service.
Please complete the online form with all the information you have on the lost item: bag/container (plastic bag, rucksack etc.), an exact description of the article concerned, the precise contents of suitcases and bags etc., the date of the loss, and the train number and route.
If the loss occurred on a train to Germany, you should submit a lost property report to Deutsche Bahn as well.
Search request.
If you lose something important or valuable on a long-distance SBB train (with a train crew) or at a staffed station, we advise you to submit a search request (by telephone using your credit card, or at the counter subject to a fee of CHF 50). We will inform you of the result of the search carried out within four hours. If the item is found, a reclaim fee will be charged.
Reclaim fee.
If we find the item you have lost, you pay a reclaim fee as follows
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With a GA travelcard
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CHF 5 per item
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With a Half-Fare travelcard
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CHF 10 per item
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With a personal annual point-to-point season ticket or regional travel system pass
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CHF 10 per item
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With none of the above
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CHF 20 per item
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Despatch to an address outside Switzerland
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CHF 30 per item plus shipping costs
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Sale of unclaimed items.
Once the period required by law has expired, unclaimed items are forwarded to the fundsachenverkauf.ch GmbH company for sale by public auction. Information on upcoming auctions can be found at www.fundsachenverkauf.ch.
Participating transport companies.
The following Swiss transport companies participate in the lost property service:
Prices and product specifications subject to change.
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