Lost Property Service.
If you lose something on the train or at the station, we may find it – or some honest citizen may hand it in. You can report the loss via the Internet, by telephone or at any ticket office.
Reporting a loss.
Reporting a loss via the Internet costs you nothing. Reporting it to the Rail Service on 0900 300 300 costs only the call charge (CHF 1.19/min.). Reporting it at a ticket office costs you CHF 15.
Please complete the online form with all the information you have on the lost item: container (plastic bag, rucksack etc.), an exact description of the article concerned, the precise contents of suitcases and bags etc., the date of the loss, and the train number and route.
If the loss occurred on a train to Germany, you should submit a lost property report to Deutsche Bahn as well.
Search request.
If you lose something important or valuable on a long-distance SBB train (with a train crew) or at a staffed station, we advise you to submit a search request (by telephone or at the counter subject to a fee of CHF 50). We notify you of the status of the search by text message, e-mail or letter after four days, and again after ten. If the item is found, a reclaim fee will be charged.
On an SBB train with train crew or at a serviced station, you can submit a search request at the ticket office during normal opening hours or by telephone (credit card only) to the Rail Service on 0900 300 300 (charged at CHF 1.19/min.). A fee of CHF 50 is charged for a search request.
Reclaim fee.
If we find the item you have lost, you pay a reclaim fee as follows
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With a GA travelcard
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CHF 5.– per item
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With a Half-Fare travelcard
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CHF 10.– per item
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With an annual point-to-point season ticket or regional travel system pass
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CHF 10.– per item
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With none of the above
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CHF 20.– per item
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Despatch to an address outside Switzerland
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CHF 30.– per item plus shipping costs
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Sale of unclaimed items.
Once the period required by law has expired, unclaimed items are forwarded to the fundsachenverkauf.ch GmbH company for sale by public auction. Information on upcoming auctions can be found at www.fundsachenverkauf.ch.
Participating transport companies.
The following Swiss transport companies participate in the lost property service:
Prices and product specifications subject to change.
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